In this Privacy Policy:

“Us, we, our” refers to Ignite Fitness PTY trading as Ignite Fitness, which operates this website and the application known as “Ignite Fitness”.

“You, your” refers to any person who accesses any one of our platforms, whether you are a registered user of the application.   

“platform/s” refers to this website, and any related website or application.

“POPI” refers to the Protection of Personal Information Act 4 of 2013.

When you access our website or make use of any services provided, we may collect certain personal information about you.

The personal information we collect about you may include but is not limited to:

  • Your name
  • Your address
  • Your telephone number
  • Your date of birth
  • Your Identity number
  • Your gender
  • Your email address
  • Your online identifiers

We may also collect:

  • Your credit or debit card information
  • Other information relating to your banking details
  • Your billing address

We will not use or share your information with anyone except in accordance with POPI and as set out in this privacy policy and/or our terms and conditions of use.

We process the personal information we collect and receive to:

  • Identify you
  • Create a user account for you
  • Enter into a membership agreement with you
  • Carry out the terms of the membership agreement
  • Provide you with services
  • Provide you with important information about our service
  • Notify you of important changes to our service
  • To conduct statistical analysis which we use to improve the services we offer

We will retain your information for as long as it is necessary to carry out the terms of your membership agreement with us or for as long as it is required for the conducting of statistical analysis.

By using any of our platforms, you consent to the collection of your personal information and warrant that it is correct and consent to the use thereof as set out herein.


We do not knowingly collect personal information about persons under the age of 18. (“children”).  If you are under the age of 18 years, you must have permission from your parent or guardian before you use any of our services or give us your personal information. If we are unable to confirm that you have your parent or guardians’ consent, you may not use our services. To confirm your parent or guardian’s consent we may ask you to provide us with their contact details.


Your personal information will be made available to authorised staff and third-party operators, who act in terms of a written mandate, and who will process your information only for the purposes of performing the terms of your membership agreement and making our services available to you. You hereby consent to the sharing of that information.

We will also disclose your personal information if required to do so by law or subpoena. Some of the third-party operators with whom your information is shared may be outside the borders of South Africa. We require their services to perform the terms of your membership agreement, and by accessing any of our platforms, you consent to the transferring of personal information outside the borders of South Africa.


You have the right to access your personal information, to change it, amend and control it.

You may raise objections against us processing your personal information for marketing purposes. 

You have the right to ask that we stop processing your personal information when it is no longer required for the performance of your subscription agreement with us.


Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service.

We make use of cookies to:

  • Make our platforms more user-friendly
  • Provide you with a more personal experience tailored to your preferences
  • Provide you with relevant advertising and, if you are not a member, send you opt-in marketing offers


The security of your personal information is important to us. We take all the appropriate, reasonable, technical, and organisational measures to prevent loss of or unlawful access to or processing of your personal information. But no method of transmission over the internet, or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.


Our platforms may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. Always read the privacy policies and terms and conditions of the third party. We will not be liable for any loss or damage which you may suffer as a result of clicking on the link of the third party or as a result of sharing any of your personal information with a third party.


We may update this privacy policy from time to time. You will be notified of changes to the privacy policy on this page and such changes will become effective from the time they are posted.


If you have any questions, please contact us using the contact details provided.